Jobs: Superfloor

Overview:  Superfloor is responsible for assisting in overseeing point-of-sale positions and helping to ensure smooth operations during events. This role involves coordinating with management, helping to coordinate staff assignments, and maintaining high standards of customer service. Superfloor acts as a proxy for Event Managers, facilitating transactions and ensuring all tasks are completed efficiently and safely.

Key Responsibilities:

  • Check in with the Manager on duty at the beginning of each shift to gather event-specific information and distribute necessary equipment (keys, radios, credential sheets).
  • Assign Bartenders and Box Office employees to their POS terminals and distribute their cash drawers.
  • Assist management in preparing the venue for opening, ensuring all point-of-sale positions are set and ready.
  • Help manage the flow of guests into the venue as necessary, assist in security situations, and fill in gaps as needed.
  • Offer and delegate bathroom breaks for Bartenders and Box Office employees, ensuring continuous coverage.
  • Coordinate end-of-show tasks with management, including ringing out Bartenders, collecting cash drawers, and managing credit card tip adjustments.
  • Communicate any pertinent information to management at the end of the event.
  • Assist in emergency situations by ensuring staff follow emergency protocols calmly and safely.
  • Set a customer service example for all staff, handling escalated situations and preventing potential liability issues.

Qualifications:

  • Strong leadership and communication skills.
  • Ability to work effectively under pressure and handle multiple tasks simultaneously.
  • Experience working Bars and Box Office positions for First Avenue venues.
  • Knowledge of safety and liability protocols.
  • Excellent customer service skills.
  • Ability to work flexible hours, including evenings and weekends.
  • Training in emergency response procedures is a plus.
If qualified, please submit an email request to humanresources@first-avenue.com to express your interest.